Website Maintenance Services
Security Updates, Performance Monitoring, Hosting & Ongoing Technical Support
Our Core Strengths
- 20+ Years of Experience with Web Work
- WordPress, Shopify, Square Space, Wix, Big Commerce
- Regular Updates, Maintenance, Coding Edits
- WordPress Plugin, Theme & Core Updates Managed
- Speed Optimization & Performance Checks
- Plans, Blocks of Hours, Ongoing Management
Keep Your Site Secure, Fast, and Always Working — So You Can Focus on Your Business.
Core Focus
Security & Updates
Keep your site protected with regular core, plugin, and theme updates paired with proactive security monitoring.
Performance Optimization
Ensure fast load times and smooth user experiences through ongoing speed audits and performance tuning.
Uptime Monitoring
24/7 monitoring of your website so issues are caught and addressed before your visitors ever notice a problem.
Backups & Recovery
Automated daily or weekly backups with tested restore processes — your data is always protected and recoverable.
What We Deliver?
-
Peace of Mind
Your website runs smoothly in the background while you focus on running your business. -
Proactive Issue Resolution
We identify and fix technical issues before they escalate into costly downtime or security breaches. -
Consistent Performance
Monthly performance checks and optimizations keep your site loading fast and converting well. -
Transparent Reporting
Regular maintenance reports keep you informed of every update, task, and change made to your site. -
Responsive Support
Got an issue or need a quick change? Our support team is ready to assist — no ticket queues, no runaround. -
Scalable Plans
Whether you run a small business site or a large e-commerce store, we have a maintenance plan that fits.
Our Formula for Proactive Website Management
Onboarding - A Key to Success
Our structured onboarding ensures your site is fully assessed, secured, and optimized before ongoing maintenance begins.
Site Audit
We conduct a comprehensive technical audit of your existing website — uncovering outdated plugins, security gaps, performance bottlenecks, and broken elements before we take over.
Access & Setup
We securely gather access credentials, configure monitoring tools, set up automated backups, and document your site's architecture for our internal records.
Baseline Hardening
Before ongoing maintenance begins, we apply security hardening measures, update all out-of-date software, and verify your site is in a stable, clean state.
Plan Assignment
We assign the right maintenance plan for your site's size and needs — from simple brochure sites to WooCommerce stores — and set a recurring schedule aligned to your business.
Ongoing Reporting
You receive monthly maintenance reports covering every task performed, uptime stats, performance metrics, and any issues resolved — so you always know what's happening with your site.
Powered by WP Engine
Ki manages client websites on WP Engine — one of the most trusted managed WordPress hosting platforms in the industry. WP Engine’s enterprise-grade infrastructure gives our clients the speed, security, and reliability they need, while Ki handles all the hands-on maintenance work on top of it. From plugin updates and security patches to performance monitoring and backups — Ki’s maintenance service is built on a platform engineered specifically for WordPress, so your site is always in the best possible environment.
Why Ki for Website Maintenance?
-
Experience
We have 25+ years of hands-on web maintenance, development and digital experience - we know sites & platforms inside and out. -
Plans
We offer block hour plans at discounted rates - making it more affordable and accessible. -
Real People
When you reach out, you hear from a real person — not an automated ticket system or offshore chat bot. -
Platform Expertise
WordPress, Shopify, BigCommerce, Wix, SquareSpace, Magento & More. -
WordPress Focused
65+% of our clients are on WordPress. We have in-depth experience with all kinds of builders, themes, hosts, best practices.
FAQs
Our maintenance plans cover regular WordPress core, plugin, and theme updates; security monitoring and hardening; automated backups; uptime monitoring; performance checks; and a set number of support hours for content edits and minor changes each month.
Our web maintenance services are tailored towards your platform & needs, but typically include: a certain number of monthly commited hours at a discount – for wordpress specifically, includes core updates, theme updates, plugins updates.
It depends on the plan / engagement and type of update. For platform updates, we typically update them monthly or quarterly. Security updates may be handled differently and quicker. For regularly requested site updates, they’re typically completed within the week and can be requested to be done on a quicker timeline pending time sensitivity.
If we’re hosting your website, we monitor all sites for downtime. If we don’t host your website, we ensure we have hosting access before we make regular site changes, and we make sure you have a backup system in place. If your site does go down, we will work quickly and diligently to restore it. It is our priority to ensure downtime is minimized.
Our primary expertise is in WordPress due to our WordPress hosting platform and experience with the multitude of WordPress sites we provide maintenance on. With that said, we do provide maintenance services on a wide range of platforms, including WooCommerce, Wix, and Shopify.
Yes. Our maintenance plans include a monthly allocation of support hours that can be used for content updates — text edits, image swaps, form adjustments, and similar tasks. Larger development projects are scoped separately.
Pricing is based on several variables, but typically starts at $150 an hour. With blocks of hours, the cost comes down.
Absolutely. With our clients that are engaging in a digital marketing campaign, a certain amount of maintenance hours are included monthly.